THE CONTRACT BETWEEN US

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once we have received payment, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Our right to Refuse your Order

  • We reserve the right to refuse to accept your order for any reason including, without limitation, and whether or not payment has been received by us, if:
  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  • If we refuse your order, we will notify you by e-mail and re-credit your account any sum deducted from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered.

Right for you to cancel your contract

  • You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the day after the date you ordered the goods. You do not need to give us any reason for canceling your contract, nor will you have to pay any penalty.
  • To cancel your contract, you must notify us in writing.
  • If you have received the goods before you cancel your contract, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract, but we have already processed the goods for delivery, you must not unpack the goods when you receive them, and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
  • Special order items such as custom-made garments that are specifically ordered for your make are excluded from our usual 7 day return period. They can only be returned if faulty or delivered in error.
  • Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
  • If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the delivery costs, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Return and Replacement

  • We do our best to make you satisfied with our products & services. All products must pass quality checks and cross-check before shipping. But in certain cases, you need to Return or Replace the product; aspects need to be taken care of.
  • All our orders are made to order, and a 20% restocking fee and shipping charges are charged on return for a replacement.
  • Return/Replacement & Refund are accepted only within 15 days from the delivery date.
  • In the case of Returns/Replacement buyer bear all the shipping and handling expenses.
  • Products sold in SALE & DISCOUNT are Non-Refundable unless the product has a defect.
  • Made to Measure & Full Customized Leathers are not refundable or replaceable.